Frequently Asked Questions

👉 do you have a question? maybe you can find your answer here! getting started for teams evaluating or implementing intelliprove how long does it take to get intelliprove up and running in my solution? most teams complete an initial integration—performing face scans and visualizing health insights—in less than one day developers can refer to the docid\ qghldn2mla8w9rpkeigwn for step by step guidance on embedding intelliprove into their solution after setting up your first mvp, we recommend refining the user journey to fully leverage the value of face scans and deliver a meaningful, long term experience for your end users this typically includes identifying where face scans fit best within your product and the user journey recommending follow up actions and feedback loops based on the health insights designing flows that highlight progress over time to support this, intelliprove offers a range of tools—from docid\ oorapckooi6 89xrafduv for quick, modular insights to our docid\ biupvixvhltbukklr2ati for accessing raw data that can power your recommendation engine, notification system, feedback loops or analytical workflows during the integration process, we provide full support to help you reach a successful launch can i use intelliprove white labeled? yes, it is possible to white label intelliprove for solutions that want a seamless experience, internally and externally, intelliprove is the perfect option face scans will be an integral part of your offering, without the need to refer to a third party do i have to use all the biomarkers? intelliprove's api provides a comprehensive response containing all available biomarkers it allows you to manually select the specific biomarkers you want to use and determine their optimal use this level of customization empowers you to personalize your solution even further is intelliprove secure? yes intelliprove is built on a security first architecture and operates within a fully certified information security management framework iso 27001–certified security management intelliprove’s information security management system (isms) is certified to iso 27001, the leading international standard for information security this ensures that our technical, organizational, and procedural controls are independently audited and meet globally recognized security requirements upon request, we can provide our isms scope statement a copy of our iso 27001 certificate how do you reassure privacy and legal teams that user privacy is fully protected? we provide several layers of assurance to demonstrate that intelliprove meets the highest standards of privacy, security, and regulatory compliance gdpr compliant by design our platform is designed to meet all applicable gdpr obligations, including data minimization, pseudonymization, purpose limitation, and strict access controls we process only the minimum data required for the service and apply strong privacy protections to every stage of the workflow refer to our docid\ tgva2ux0x6besaqoo0iko for measures that intelliprove has taken to ensure complete pseudonymization of the data our data processing agreement (which includes our list of subprocessors) is available upon request please email privacy\@intelliprove com for more information certifications and compliance intelliprove operates fully in line with gdpr requirements and within an iso 27001–certified information security management system we also develop under iso 13485 (medical quality management) and hold ce class i certification upon request, we can provide our isms scope statement a copy of our iso 27001 certificate these documents help legal and privacy teams verify our governance framework complete pseudonymization all data processed by intelliprove is fully pseudonymized each measurement is referenced only by a unique id with no direct link to personally identifiable information the video stream used for the measurement is never stored only the calculated biomarker results are stored, and these are maintained in a fully pseudonymized format transparent documentation we provide a detailed privacy policy that explains exactly how data is collected, processed, and secured legal teams can also review our complete privacy documentation, including our data processing agreement product use & integration questions about how to use and integrate the product how long does a measurement take? an analysis of at about 20 seconds is required to perform a qualitative measurement how can i link the biomarkers to my offering? biomarkers can easily be linked to your specific offering in general, the value of a certain biomarker (or combination of biomarkers) defines which part of your offering is recommended to your user clear examples low acute mental stress score values serve as the starting point to introduce preventive stress relieving activities high ans balance values and low morning readiness scores can guide the user towards vitamins and food supplements for energy and fatigue low resonant breathing scores indicates the user could benefit from relaxation exercises focused on respiration intelliprove provides a ready made mechanism specifically to recommend your content based on the users personal health insights the docid\ lwnrbcb6cuhybvq387nlf widget additionaly, check out the 'how can it be used?' sections of every biomarker and health metric on our docid\ d z1x fglae 0r7hcnuth how can i use biomarkers within my solution? there are various ways to use intelliprove's health and well being biomarkers within your online solution biomarker values can be displayed directly to the user for example, every biomarker value is displayed on a tile in a dashboard biomarkers can be used as input for your own graphs, charts or health scores the result of the biomarkers can be given to your user textually the biomarker values can serve as input to personalise the content you are offering this content can be vary various from audiovisual content to health exercises, from elements in healthcare pathways to mental health/well being sessions are all biomarkers measured during one measurement? all biomarkers are measured during a face scan and represent a unique objective snapshot of that moment of time by conducting frequent measurements, a trend/progress over time can be obtained to determine health metrics, our models use data spanning over multiple days or weeks this is because our models have been trained to make a prediction based on a trend over time science and technology questions about the technology, how it works and how it's been validated how accurate is the measurement? the evaluation of the performance of the algorithms is performed by step by step comparative analyses with the current state of the art medical devices (pulse oximeter, sphygmomanometer,…) or questionnaires (e g phq 9, gad 7) the accuracy and precision are checked by calculating for example the mean absolute error (mae), mean squared error (mse), root mean squared error (rmse) and correlation coefficient (r) currently, more than 1 million datapoints (resulting from various collaborations with clinical organisations) are actively used for testing and validating our models we kindly refer to our https //drive google com/file/d/1dwcq5bjioubolyiv6hznrit4 nvqspas/view?usp=drive link for an in depth analysis on how our software is tested and validated in short, the accuracy and precision levels of our product can be found in the table below how can a biomedical signal, such as a ppg, be extracted from the face? intelliprove makes use of photoplethysmography (ppg), an optical method to measure cardiac synchronous blood volume change in body extremities such as the face, fingers and earlobes as the heart pumps blood, the volume of blood in the arteries and capillaries changes by a small amount in sync with the cardiac cycle this change in blood volume in the arteries and capillaries underneath the skin leads to small changes in the skin colour (visible in the red/green/blue spectrum), from which a ppg waveform is estimated traditionally, the ppg signal is captured using a device (e g pulse oximeter) that emits light and measures the amount of light that is absorbed or reflected by the tissue in our approach, we use ambient light from the environment (the light source) and the camera from a smart device (the sensor) to measure the ‘remote’ ppg the face serves as the region of interest due to its thin tissue and optimal blood perfusion how can facial expressions be extracted from the face? relying on modern computer vision technology , facial dynamics and microexpression patterns can be detected and extracted, reflecting the hemifacial asymmetry in emotion expressions this makes it possible to objectively detect and predict mental disorders, such as anxiety or mood disorders typical patterns are raised eyebrows, leaden gazes, swollen faces and hang dog mouth expressions what is heart rate variability heart rate variability, or hrv for short, is a non invasive measure of your autonomic nervous system, which is the body’s main control center it is widely considered as one of the best objective metrics for physical fitness and determining your body’s readiness to perform hrv is literally the variance in time between the beats (nn interval) of your heart heart rate variability (hrv) can be derived from a ecg or ppg signal a commonly used statistical metric for representing short time hrv (over a time duration of the order of 10s to 1 min) is the standard deviation of nn intervals (sdnn) what is the scientific link between hrv and the mental state? the intimate connection between the heart and the brain is well described hrv is known to be regulated by the prefrontal cortex (i e , brain regions involved in the regulation of ans activity) it is considered to indirectly reflect complex patterns of brain activation and provides information on the central nervous system (cns) functional organization and the bidirectional interaction between the cns and the ans there is substantial evidence that hrv is not only a risk marker for cardiovascular disease, but that also decreases in hrv have close associations with depression, schizophrenia, and post traumatic stress disorder on the other hand, high hrv is generally associated with a relaxed and resilient mental state how can biomarkers be used to assess and understand mental health? while we often associate biomarkers with physical illness, it is crucial to recognize their relevance in assessing mental well being as well we kindly refer to our comprehensive https //www intelliprove com/news/biomarkers in mental healthcare/ about the use of biomarkers and how they can give professionals unique insights from a patient and provide valuable information for personalized care and treatment plans does intelliprove work on all skin tones? at intelliprove, ensuring the effectiveness of our product across the population is a top priority due to continuous training and testing of our model with test subjects with different skin colours, no reduced performance can currently be observed in people with a dark skin colou r to illustrate, the graph below represents the margin of error of the heart rate (which is a direct derivative of our signal quality) in the function of skin colour the smaller this margin of error, the greater the signal quality for each group, this margin of error remains nicely below the threshold of 5bpm (=clinical acceptability criteria) we kindly refer to our https //intelliprove com/research for more infomation product positioning and user guidance how do other clients educate their customers in how to interpret the data? one of the significant advantages of our api offering is the complete customization of the returned values and follow up based on the preferences and logic of the platform itself our clients employ various methods to interpret the measured values, some concrete examples are presenting absolute values with color coding to indicate low (e g green), medium (e g orange), or high levels (e g red) a dashboard with the biomarkers as tiles users can click a biomarker icon, whereafter a banner pops up with qualitative information accompanied by recommendations to improve or maintain the current wellbeing state using a single aggregated score or graph that includes numerical or visual indications of benchmark values in our https //docs intelliprove com/insights , you can find definitions, examples of color coding, and qualitative information for each value bracket in addition, during a short workshop (offered as part of our product), you will be guided in the interpretation of the biomarker according to your specific solution what if my scan shows different results than how i'm feeling? your docid\ yeqwskx81eju z8n3djhy (such as stress and fitness level) combine both objective data, subjective data and other context to give you a complete picture of your wellbeing intelliprove provides insights across multiple areas how objective and subjective data work together each metric combines three types of data objective physiological measurements heart rate variability, stress indicators, and other biomarkers measured via the facescan subjective self reported data your answers to questions about how you're feeling, your sleep quality, energy levels, mood, and daily experiences details about you , such as your age and sex by combining these perspectives, intelliprove creates a more complete picture than either measure alone could provide your body's physiological signals may detect patterns before you consciously feel them, while your subjective input adds important context about your lived experience intelliprove is designed to align objective and subjective data when there's a significant discrepancy between how you feel and what your physiological measurements show, you'll see a bar instead of a single score point if you feel good but your scan shows concerning physiological signals, your body may be detecting stress, poor sleep recovery, or declining fitness before you consciously notice it this gives you the opportunity to take action early, before issues become problems you can feel conversely, if you feel unwell but your measurements look healthy, this might indicate temporary factors or that your body is actually coping better than you realize learn more about how your docid\ yeqwskx81eju z8n3djhy are calculated how do you position the tool towards enterprise users and end users? the positioning depends on your specific use case, but there are some general principles that apply across most implementations for enterprise customers intelliprove helps organizations offer employees simple, preventive health insights they would otherwise not have access to it reaches people who may not proactively monitor their wellbeing and shows, as an employer, that you invest in wellbeing with concrete and innovative tools—not just policies or statements the result is a more engaged workforce and a clearer understanding of wellbeing trends within the organization for end users most people only consult a healthcare professional when symptoms become noticeable yet indicators like increased stress, elevated blood pressure risk, or reduced sleep quality can build up without being immediately felt intelliprove offers a quick, accessible check in—on your own time, without an appointment it is not a diagnostic tool , but it provides helpful indicators that support awareness and early action, such as noticing rising stress patterns, shifts in energy balance, or changes in sleep related signals the https //intelliprove com/article/expert report the shift to proactive health provides more insight into the importance of preventive health how do you prevent a less optimal score from negatively affecting users, especially those with mental health concerns? we use a communication approach designed to support users without creating unnecessary worry any less optimal result is framed as a signal to pause and reflect, not as a critical warning no negative labels we avoid terms like “bad” “dangerous” or “concerning” this ensures results are never presented in a way that feels judgmental or alarming positive and action oriented guidance when a score is elevated, we describe it as a point of attention or an opportunity to take proactive steps the focus is on what users can do, not on what might be “wrong ” focus on trends, not single measurements insights are communicated in the context of patterns over time , rather than one off results this reduces the impact of natural day to day fluctuations and encourages users to look at the bigger picture self comparison, not comparison with others all insights are relative to the user’s own baseline , never to other individuals or populations this avoids feelings of inadequacy and keeps progress personal and empowering this approach helps keep face scan results supportive and motivating, enabling users to build awareness without adding pressure or negative feelings how do you position intelliprove towards occupational health physicians? intelliprove can be a strong engagement tool that increases participation in preventive health however, its value for occupational health physicians goes further early, objective physiological data the face scan provides objective indicators such as heart rate variability and stress related signals these can highlight early signs of imbalance that users may not consciously notice in many cases, such signals appear weeks or months before employees experience subjective complaints or consider consulting an occupational health physician a data driven ally for preventive care intelliprove is not only an engagement tool; it is a data driven support instrument that can strengthen the preventive capabilities of occupational health teams it helps identify trends early and provides additional context that may support proactive wellbeing initiatives transparency through validation sharing intelliprove’s validation report with occupational health physicians can help build trust, as it demonstrates the scientific basis and reliability of the physiological measurements collaboration with research and care institutions intelliprove collaborates with organizations such as wit gele kruis and tu delft on validation and research, supporting continuous improvement and scientific rigor how do you address the perception that occupational health physicians might see intelliprove as a threat? in practice, intelliprove is designed to support occupational health physicians—not replace or compete with them preventive health on the work floor benefits everyone employees gain insights they would otherwise not have, helping them notice early signals before they grow into larger issues occupational health physicians gain a supportive tool that helps surface early patterns and encourages employees to seek guidance sooner organizations demonstrate a genuine commitment to employee wellbeing through concrete and innovative tools, not just policy statements what we see in real world deployments is that occupational health physicians are often advocates for intelliprove they regularly encounter cases where employees seek help too late, and they appreciate that the face scan can empower individuals to notice early signals and engage proactively intelliprove is therefore positioned as a trusted preventive ally , not a replacement for professional medical expertise 👉 not in the list? don't hesitate to send your question to info\@intelliprove com and we will get back to you with an answer as soon as possible